Maximum amount of phone usage reached: what does it mean?

Have you received the message “Maximum usage amount for this phone reached” and don’t know what it means? We’ll help you with this little problem.

It may seem a bit confusing at first, but it is nothing more than a security measure for the application so that you have more security in your finances.

What is CAIXA TEM?

O TEM Box is an app created in 2020 so that people could receive Emergency Aid during the coronavirus pandemic.

And over time the application ended up being used as one would use a banking application, but aimed especially at receiving social benefits and services such as FGTS, unemployment insurance, PIS and others.

It is widely used to move resources from the Digital Social Savings account, and joining the account is free.

With the app, people can have an account to make transfers, pay people, track their expenses through their bank statement, apply for loans and much more.

What is the message “Maximum usage amount for this phone reached?”

If you already use the Caixa TEM app and have come across the following message “Maximum usage amount for this phone reached”, this is not a reason to despair.

This error occurs when the Caixa TEM system encounters some problems that may compromise your security.

And that's okay because the app is prone to errors like any other, all you need is to know how to deal with them.

And the specific message “maximum amount of usage for this phone reached” means that your Caixa TEM account is registered on more devices than it should be.

As a form of account protection and security, Caixa allows the account to be connected to a limited number of devices, and when this number is exceeded, it may end up compromising security.

Sign out of your account on all devices

If this message appears when you open the app or try to log in, the solution is very simple. Just log out of your account on other devices, easy, right?

Just click on log out on all devices, don't leave it on any of them and then connect the device you want to use. 

It is not a good idea for the account to be connected to many cell phones because it can increase the chances of fraud and theft.

And keep in mind that you can only connect your Caixa TEM account to one device, all for security reasons.

Clear cache and outdated app

Another reason that can lead to this message appearing is that the cell phone cache is corrupted or the application is out of date.

If the app is out of date, it may present problems, since bugs and glitches are fixed in updates. So always go to the Store on your phone and check for pending updates.

And if your phone's cache is corrupted, this message may also appear, and again, it is very simple to resolve.

You will need to go to your cell phone's settings and access the applications tab, there you will see two main options “Force stop” and “Clear cache”, click on the second option and wait.

Once the cache is cleared, you'll have to log in again before you can use the app, but it should be ready for you!

Reinstall app

If clearing the cache, logging out of your account on all devices, or updating the app doesn't work, you can uninstall and reinstall it.

This way it can start from scratch and can work normally again when you log in.

Go to the Caixa agency

If none of the last options work, you can go to a Caixa Econômica Federal branch.

Go there with your cell phone and document in hand, so that the attendants can help you resolve the problem.

My cell phone was stolen, what now?

If your cell phone has been stolen, you probably won't be able to log out of the device, and this could cause problems when trying to log in again on another smartphone.

Therefore, when something like this happens, you will have to go to the Caixa Econômica Federal branch, ask an attendant for help and they will help you resolve it.

Other errors that may arise in addition to the maximum usage amount of this phone being reached

The Caixa TEM app often has some errors, bugs and system failures, but they are all easy to fix. Let's take a look at some of them:

Account not found

If your application indicates that the account is not found, this means that the system is experiencing an error. Therefore, wait a while to see if the error has been resolved. For example, try again the day after the error and wait for the system to improve.

It is not recommended that you try to register again if it does not work. If the error persists, you will have to go to the agency to resolve the problem.

Modified system

If when you access your application the message “Access to the Caixa TEM application is not permitted with the modified system” appears, it means that your application is probably out of date.

Then go to Apple Play or Google Play Store and see if there are any updates present and get them rolling.

Code 43

During transactions at Caixa TEM you may encounter some different errors, such as code 43. It means that your transaction was not completed or authorized because the card was blocked by the bank.

If your card is stolen or misappropriated, the bank itself takes this security measure to protect your account from misuse.

And as soon as this happens, contact Caixa Econômica Federal to issue a new card and unlock the account for personal use.

With all this information at hand, even if the error “Maximum amount of usage for this phone reached” appears or any other, you will know how to deal with them easily.

Take care of your Caixa TEM account so that you do not suffer fraud, misuse of your account or suffer any type of security or privacy breach.