Want to cancel your Inter account? Check out this step-by-step guide!
If you want tor cancel the account at Inter bank We will explain and show you how simple the process can be.
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Each bank has certain different processes that need to be understood before starting the procedure.
There are many reasons why someone might want to cancel an account with a financial institution, such as dissatisfaction with the services, the need to change institutions, financial reorganization, and others.
And today, we're going to learn more about how to cancel an account, specifically at Banco Inter, and some more information about the bank as well.
About Banco Inter
Inter was created in 1994 in the city of Belo Horizonte in the State of Minas Gerais, therefore, it is a Brazilian financial institution from birth.
However, in 1994 the bank's name was still Intermedium Financeira, but later became Banco Intermedium.
And in 2015 the company became the first digital bank in the country, giving space for the creation of other famous financial institutions with digital services, such as Nubank, Pag Seguro and other banks.
And until 2017 they still carried the name Banco Intermedium, becoming Banco Inter as we know it from this year onwards.
Today the company offers services for companies, individuals, investments, insurance and much more.
Do you want to cancel your Inter account?
And if you want to cancel your Inter account, the process is simple and straightforward.
It happens that sometimes we think that certain processes will take a long time, require hours on the phone or will never be completed.
This is because in the past, when everything was done mainly over the phone, it took us hours to cancel something and often we didn't even manage to do it.
But Banco Inter's idea is that this no longer happens, which is why the process is completely online and promises to be quick.
To get started, you need to access your account via the web, so it will only work on your computer. After logging in, go to the menu and select the “services” option.
In services you can select “Account closure”, with this you will have to write the reason for closure, then read the closure term of your account. digital account.
If you agree with the terms, click the option that you have read and agree to them, then proceed to the next step.
On the next page, you will find more information regarding the cancellation of your digital account. After reading it all, click continue.
If you have any balance in your account, they will request an account in your name at another financial institution so that it can be transferred and we will move on to another step.
Next, you will be asked for a validation code that must be generated by the Super App. After that, your request will be registered with the responsible team, who will complete this process within 30 days.
According to Banco Inter, as soon as the 30 days have passed you will receive an email to confirm that it has been closed.
And it is important to mention that for the account closure to be finally effective, you cannot have any pending payments on the account. In other words, no pending credit card payments. credit, financing or loan.
And through the app?
You can also cancel your account using the app, but the procedure needs to start with Babi, the virtual assistant available in the Banco Inter app.
It will resolve not only the closure of your account, but also any other issues you may have.
Can the account be reopened?
Of course, even if you want to cancel your Inter bank account for a certain reason, nothing stops you from changing your mind.
However, if you want to reopen your account at Inter, you will have to wait a period of at least 6 months, 180 days, to open it again.
What if it doesn't work?
If you have any questions or problems with the process of closing your Banco Inter account, you will need to contact the Financial Institution's Help Center.
In the Help Center you will find content about cards, your digital accounts whether they are for individuals or companies, credit options, investments, insurance and other information.
All content relating to the most frequently asked questions by account customers is gathered there.
Call center
If the information regarding account closure in the Help Center is not sufficient, you will need to contact the Support Center.
Therefore, we will list here all the possible ways for you to contact Banco Inter and resolve your problems.
Babi
Babi is Banco Inter's virtual assistant. With her, you will be able to access different answers and questions, and if she is unable to answer, she can pass them on to an attendant.
It operates 24 hours a day, seven days a week, both on the app and on the website.
Relationship Center
At the relationship center, you can access Banco Inter professionals by phone.
It is available 24 hours a day and to access it in capitals and metropolitan regions, simply call 3003 4070.
In other locations, you can call the number 0800 940 0007 and for accessible services, the number is 0800 979 7099.
SAC
SAC stands for “customer service”, and is a center for receiving assistance related to complaints, suggestions and for canceling accounts, cards or any other service.
You can contact SAC at the number 0800 940 9999 and start the service.
Ombudsman
A ombudsman It is a service channel intended primarily for reporting dissatisfaction with services.
If you received a response but it was not satisfactory or you were unhappy with the service, this is the place to file a complaint.
For this purpose, the ombudsman service is provided on the number 0800 940 7772, and to register your complaint it is necessary to have a protocol.
Another way is through the website that requests information such as your name, CPF, telephone number, email and others, such as the message.
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