Nubank 4020 phone number: find out how to contact the bank
Nubank has a contact number that starts with 4020, but that's not all. In fact, they have an online customer service network.
Announcements
They seek to offer the best possible service and the most autonomy for their customers, all through their app, website and system.
But first, let’s learn more about the company and its ways of serving its customers and users.
About Nubank
Nubank is a Brazilian startup that emerged in 2013 and has become a pioneer in the financial services market. It is a fintech for operations and credit cards in Brazil, with its headquarters in São Paulo.
The company just grew more and more every day, and in 2018 it became a unicorn startup, when it reached a market value of U$1 billion dollars.
O Nubank credit card was the first product launched by the company and gained popularity due to its ease of application, the absence of fees and the possibility of managing all transactions via cell phone.
But nowadays they offer debit cards, investment options, different cards, insurance, loans and financing.
Contact Nubank by phone: 4004
Now let's find out how you can contact Nubank by phone.
For those who prefer this type of service, they have two telephone numbers available to speak to customers, one for normal service and one for the ombudsman service.
For general service, the telephone number is:
- 4020 0185 – for capitals and metropolitan regions;
- 0800 591 2117 – free for other locations.
For the ombudsman, the telephone number is:
- 0800 887 0463 – for service on weekdays, from 9am to 6pm.
Another way to contact the ombudsman is through their email, where you can detail your problem. Just send it to: [email protected].
Use the phone when you are unable to use the app to resolve your issues and feel the need for more direct assistance for a more satisfactory result.
Are there other service channels?
Of course, in addition to receiving assistance over the phone, you can receive assistance through other Nubank communication channels, some of which are even faster than over the phone.
App chat
One of the most common ways to contact Nubank and get satisfactory answers to what you need is through the chat in the app itself.
After logging into the app, on the home screen you will find a question mark-shaped button, located in the upper right corner.
Then you must select “Chat with us”, and go to the option to chat.
This way, you can write down what you need to resolve and Nubank's representatives will help you, providing excellent service.
Another email you can use to contact Nubank is the address [email protected].
It can be sent as a regular email, through the providers themselves, such as Gmail or Hotmail. Or through the app, just go to “Chat with us” and choose the option to send an email.
Service in sign language
And for people who need assistance in sign language, this feature is also available to users.
And it's the same path taken by the app, just enter the app and go to “Chat with us”, then choose the service tab in libras.
Keep an eye on the opening hours if you are going to use it, as it is available from Monday to Friday, from 8am to 8pm, except on holidays.
And enabling a more informal form of service that is closer to its users, Nubank has also made a WhatsApp available to communicate with your customers about content and financial education.
What is the FAQ for?
FAQs exist on the vast majority of websites and applications. The acronym refers to Frequently Asked Questions, which translates to the most frequently asked questions.
The company that has this compiles the main questions they receive and the answers, allowing the customer to receive faster service, without having to wait for a response.
And it's no different with Nubank, both on the website and in the app you can find this Frequently Asked Questions, or FAQ, option.
There they answer the main questions about the company, the card, the rewards program, the account, insurance and all the products they offer.
If you have a question and want a quick answer, your first option should be to use the FAQ to save time.
What if I want to learn more about Nubank?
In addition to being a great choice for issuing credit cards, debit and account opening, Nubank is also a great educator on finances, topics related to financial health and updates.
Blog
O Nubank blog is fed with various tips and updates on the financial market every day. In addition to tips on how to plan your finances, whether you are an individual or a legal entity.
NuCommunity
One of Nubank's initiatives is the NuCommunity community, which has more than 300,000 participants, who ask each other questions, share news and ask for help.
Weekly Podcast
The “Semanada” Podcast is a more complete audio version of the Newsletter sent by Nu.
Every Monday a new episode is released on platforms such as Spotify, Google Podcasts and others, making it easier for you to gain knowledge in your daily life in a very practical way.
When trying to contact companies via email and WhatsApp, be careful not to be scammed. Many people try to scam others by using the image of large organizations that should be trustworthy.
Nubank aims to provide a more transparent, accessible and uncomplicated banking experience, using technology to simplify financial operations.
And we can also see this in all the communications provided by the company. Their main goal is for everything to be done online without humans as intermediaries, and for many people this is relevant when choosing a bank.
